OPERATIONS
Operations
COZY STAY HOKKAIDO assigns dedicated managers to each area, maintaining a consistent operational framework for guest support and housekeeping.
TEAM STRUCTURE
Operations Structure
We assign dedicated staff to each area to ensure fast, reliable, and accountable operations.
Representative
Yongi Nishihara
Representative Director / Overall Management
AREA
Sapporo Area
Mikako Natsuhori
Guest Support
Responsible for check-in/check-out support, guest inquiries, and handling urgent communications to ensure a smooth and comfortable stay.
Masanobu Tazawa
Sapporo Area Manager / Cleaning & Property Management
Oversees operations across the Sapporo area, including cleaning staff coordination and overall property management to maintain quality standards.
AREA
Asahikawa Area
Mayumi Kishi
Asahikawa Area Manager / Guest Support / Cleaning & Property Management
Leads operations in the Asahikawa area, covering guest support, property management, and cleaning coordination.
STANDARDS
Operational Standards
Housekeeping
A full cleaning is performed after every checkout at all properties, so every guest arrives to a spotless, ready room.
Incident Response
In the event of equipment failure or an emergency, the area manager arranges on-site assistance or contractor dispatch without delay.
Reservation & Quality Control
Reservations, pricing, and review analysis are managed centrally to maintain consistent quality and occupancy rates across all properties.
WORKFLOW
Operational Workflow
A consistent end-to-end process from reservation through checkout ensures stable, high-quality operations.
Reservation Received
Bookings are automatically received through Airbnb and other platforms. The area manager reviews each reservation and sends a welcome message to the guest.
Housekeeping & Preparation
After checkout, our dedicated housekeeping staff perform thorough cleaning, linen changes, and amenity restocking. A quality checklist is completed for every turnover.
Check-In
We support self-check-in via smart locks. Guests receive detailed arrival instructions and local area information in advance to ensure a smooth and stress-free check-in.
In-Stay Support
Area managers respond promptly to any guest inquiries during the stay. In the event of equipment issues or emergencies, the assigned manager arranges on-site assistance or contractor dispatch.
Check-Out & Review
Housekeeping for the next guest is arranged immediately after checkout. Guest reviews are analyzed and fed back into ongoing service quality improvements.